Contact
Write to [email protected] and a member of the editorial team will answer within one business day. New Zealand time zones apply, so messages sent over a weekend are picked up on Monday morning.
Corrections are the messages we act on fastest. If a bonus figure, a wagering multiplier or a withdrawal window in one of our reviews no longer matches what the casino shows you, tell us which brand it is, what you saw and the date you saw it. A screenshot lets us re-test the same day instead of queuing the check.
Two things we cannot do: we are not a regulator and we cannot release a blocked balance or reverse a closed account. For those, the operator's own complaints process comes first, then the authority named on its licence. We will point you to the right channel and say plainly whether the casino has a record of resolving such cases.