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RETURNS

 

Right of return policy

 

Unwanted items

With over 30 years in the bicycle industry, we specialise in all things road bike related! Our products are hand chosen and imported direct from Italy. We sell high end, high quality, products at competitive prices.

 

If you have any queries, we are happy to offer advice on what product is best for you. We want to ensure that you get what you want, and that it meets your expectations.

 

If you do change your mind though, or you're not 100% satisfied with your purchase, we will happily accept your return within 30 days of purchase, with exception to our bikes and frame sets as they are hand built to order.

 

We will provide you with one of the following options:

  • a store credit, which can be used to purchase anything from the online store (to the value of the product's purchase price).
  • a full refund to the value of the product's purchase price.
  • an exchange for another item of the same value (i.e. the same item in a different size or colour) or another product.

 

Returned products must be in the same unused condition that you received them in, with the original box and packaging, and with proof of purchase.

 

Please ensure you have selected the right bike, as returns cannot be accepted unless there is a fault with the frame or bike.

 

While most items are eligible for return, items on Clearance are marked FINAL SALE in their product details. Clearance items are not eligible for return.

 

Returning a product

To return a product, please complete the returns form and return within 30 days via insured Courier of your choice.

 

Please carefully package your returns. You may be liable for any costs related to returned items being damaged in shipping due to improper packaging.

 

Faulty items

If you receive the wrong product, or it arrives defective or damaged in transit, please contact us as soon as possible. We will make sure that the situation is resolved for you.

 

In the event that goods sold are not of acceptable quality or are faulty, we will either repair, replace or a refund your product, as set out under the Consumer Guarantee Act (1993).

 

Bikes are also covered by the respective manufacturer’s warranty, please contact us for details. If your bike develops a fault within the warranty period please contact us before returning the bike as problems can often be resolved without any postage costs being incurred.